Shipping Policy

Last updated: March 20, 2026

Thank you for shopping with Workman Hardware. This Shipping Policy explains how we process, dispatch, and deliver orders placed through our website.

Order Processing

We aim to process orders as quickly as possible after payment has been successfully received.

Orders are generally processed during normal business days only. Orders placed on weekends or public holidays may be processed on the next working day.

Please note that processing times may be longer during busy periods, holidays, promotions, stock checks, or where additional order verification is required.

Shipping Locations

We currently ship to addresses within the United Kingdom, unless otherwise stated on our website or at checkout.

If we are unable to deliver to your location, we will contact you as soon as possible.

Shipping Charges

Shipping costs, where applicable, are calculated and shown at checkout before you complete your purchase.

Any free shipping offers will be clearly displayed on the website where available.

Delivery Times

Estimated delivery times may vary depending on the delivery address, product availability, courier service, and seasonal demand.

Delivery timeframes provided at checkout, in confirmation emails, or elsewhere on our website are estimates only and are not guaranteed unless expressly stated.

If there is an unexpected delay with your order, we will do our best to keep you informed.

Order Tracking

Where tracking is available, tracking details will be provided once your order has been dispatched.

Please note that tracking updates are provided by the courier and may take time to appear after dispatch.

Delays

We are not responsible for delays caused by circumstances outside our reasonable control, including but not limited to:

• courier delays

• severe weather

• public holidays

• industrial action

• customs or transport disruption

• incorrect customer information

If your order is delayed, please contact us and we will do our best to assist.

Incorrect Address Information

Please ensure that your shipping address is complete and accurate before placing your order.

We are not responsible for delivery issues, delays, or losses resulting from incorrect or incomplete address details provided at checkout.

If you notice an error in your shipping details, please contact us as soon as possible at support@workmanhardware.uk.

Lost, Damaged, or Missing Parcels

If your parcel arrives damaged, or if you believe it has been lost in transit, please contact us as soon as possible with your order number and any relevant details.

We may ask for supporting information, including photos of damaged packaging or items, in order to investigate the issue with the courier and help resolve the matter.

Split Shipments

In some cases, items from the same order may be shipped separately depending on stock availability, packaging requirements, or fulfillment arrangements.

If this happens, you will not be charged extra shipping unless clearly stated at checkout.

Delivery Responsibility

Risk in the goods passes to you once the order has been delivered to the address provided at checkout.

Please ensure someone is available to receive the parcel where required.

Contact Us

If you have any questions about shipping or delivery, please contact us:

Workman Hardware
Address: 34 Main St, Garvagh, Coleraine BT51 5AD, United Kingdom
Telephone: 02829558229
Website: https://workmanhardware.uk/
Email: support@workmanhardware.uk